Services
AI Solutions
Practical AI that answers phones, schedules appointments, and removes busywork. No science projects.
- Production-ready
- AI voice, contact center, and workflow tools
- Vendor-neutral
- Shortlists tied to your workflows, not hype
- $0
- Advisor fee to you
Why this is different
Why AI buying is different
Everything is 'AI' right now
Every vendor slapped the label on. We separate what actually works from a rebranded phone tree.
Demos are the best case
AI products shine in demos and struggle with your real calls. We evaluate against your actual workflows.
Pricing has no benchmark yet
The market is too new for anyone to know what's fair. We see enough deals to know.
Start small is the right call
A pilot on one workflow beats a big rollout. We scope pilots that prove value before you commit.
What we help with
The core problem
You're being sold AI. You need AI that actually shows up in the numbers.
We evaluate AI the same way we evaluate anything else: what problem is it solving, what does it cost, and does it work in production. You get a shortlist that fits your workflows — and honest guidance on what's still hype.
AI receptionists and after-hours answering
Professional voice, real handoffs, measurable capture of missed calls.
AI in the contact center
Summaries, routing, and quality scoring that make human agents better.
Workflow automation
Tied to the systems you already run, not a rip-and-replace.
Honest guidance on what's ready
And what isn't. If a product isn't there yet, we'll tell you.
Pilots with real success criteria
Defined up front, measured against baseline, killed if they don't earn their keep.
What a review turns up
Where AI actually pays back — and where it doesn't yet
Most "AI" pitches are demos. A short review looks at where staff time and missed revenue actually leak, and matches them against tools that work in production today.
Sample review
AI opportunity findings
After-hours and overflow calls
UnhandledAI receptionist for missed calls
DeployedRepetitive staff workload
Automatable in 2 workflowsContact center QA and summaries
Rolled outUntested "AI" pilots on the roadmap
Not ready — hold
Advisor fee to you
$0.00
Illustrative. Actual opportunity depends on call volume, staffing, and current stack.
Included with your free Technology Assessment
AI evaluation is part of your free Technology Assessment.
We map where AI actually fits in your workflows at no cost and bring back a shortlist that pays back in months, not fiscal years. Same standard supplier-paid fee across platforms — the recommendation reflects fit.
Need hands-on implementation, migration, or CX build-out?
Explore Technical Advisory & Setup →Billed separately from and independent of vendor recommendations.
How RFA approaches it
- 01
Find the leaks
Missed calls, repetitive tasks, and after-hours gaps that map cleanly to AI today.
- 02
Pilot with real targets
Two or three tools benchmarked against your baseline, with success criteria defined up front.
- 03
Roll out or shelve
Scale what works, kill what doesn't, and re-evaluate as the market matures.
Technology assessment
AI that answers phones and closes tickets — not slide decks.
Practical pilots with real success criteria. We shelve what doesn't earn its keep.