Automotive
Your BDC is only as good as your technology
Dealerships run on phones and texts. RFA reviews the communication stack, connectivity, security, and payment fees across every rooftop.
- One advisor
- Across every rooftop instead of a different rep for every product
- Full stack
- Communications, connectivity, cybersecurity, and payments in one review
- FTC-ready
- Safeguards Rule controls documented for auditors and lenders
- $0
- Advisor fee. We're paid by the suppliers, not by the store
Why this is different
Why dealership technology is different
FTC Safeguards has teeth
Dealerships are now regulated financial institutions for data security. Non-compliance is expensive.
Your BDC runs on phones
Missed and mishandled calls are missed sales. Communications here is a revenue system, not overhead.
DMS integration makes or breaks it
A tool that doesn't talk to your DMS creates work instead of removing it.
Vendors churn through this industry
Automotive tech is full of loud entrants and quiet exits. We back picks that will still exist in five years.
Who this is for
Built for dealership operators
Whether you run a single store or a growing group, one advisor works across every rooftop.
- Dealership groups
- Single-rooftop stores
- Business development centers (BDCs)
- Service and parts departments
- Fixed operations leaders
- Dealer principals & GMs
What we solve
The core problem
Missed calls become missed deals — and no one owns the phone stack
Every unanswered service call and every dropped internet appointment is revenue on the floor. We audit call flows across the group, evaluate contact center and AI answering options, and consolidate carriers and platforms so one team is accountable.
Branded caller ID
So customers see who's calling and actually pick up.
Multi-rooftop consolidation
One phone and internet platform, one bill, one point of contact.
FTC Safeguards Rule compliance
Right-sized controls documented for auditors and lenders.
Merchant processing review
Service and parts payments audited against comparable dealerships.
Contact center for the BDC
Routing, recording, and analytics your BDC managers actually use.
What a review turns up
Where a dealership review usually lands
The BDC is measured to the minute, but the technology under it rarely is. A review typically turns up compliance gaps, misconfigured routing, and processing fees no one has benchmarked in years.
Dealership assessment
Findings summary
FTC Safeguards compliance
gap foundBDC call routing
misconfiguredCall tracking
consolidatedBranded caller ID
not enabledMerchant processing
renegotiated
Advisor fee to you
$0.00
Illustrative findings from a typical multi-rooftop review.
Compliance & regulatory
FTC Safeguards Rule, lender requirements, and dealer-specific risk
Dealerships hold consumer financial data — which brings a specific set of controls dealer principals and CFOs are on the hook for.
FTC Safeguards Rule readiness
Written information security program, qualified individual, risk assessment, and access controls mapped and documented.
Consumer financial data handling
Encryption, access logging, and vendor oversight aligned to the Safeguards Rule requirements dealer counsel expects.
Lender and OEM compliance
Controls documented in a format lenders, OEMs, and dealer 20-groups can review without back-and-forth.
Incident response planning
A written IR plan and vendor coordination so a breach doesn't become a shutdown.
Employee security training
Right-sized training programs for BDC, sales, and F&I — not generic corporate modules.
Multi-rooftop policy consistency
One security posture across every store instead of a different answer per GM.
One advisor across every store instead of a different rep for every product. We benchmark what dealerships your size actually pay, then negotiate from that position.
Technology assessment
Every after-hours call is a car you didn't sell.
Dealership communications, BDC performance, and FTC Safeguards — reviewed by people who've run the floor.